perspektivenbildung

formation of perspectives


The central objective is the exploration of teenage life and learning environments, to be able to analyze differences in educational participation and develop new learning formats for the training and education of young second-generation immigrants.

 


 

The content of the project is divided into different work packages, of each of them characterized by the use of different scientific methods.

First, with the help of an analysis of the micro-census data and the Labour Force Survey, there is drawn a map of the education regions of Austria. This provides initial findings on the causes and differences in educational participation among youngsters of the second generation, facilitates a hypotheses regarding adolescent learners and motivates the subsequent selection of interviewees.

In the further course, quantitative data receives a qualitative deepening and widening. Using narrative interviews, young people all over Austria will be interrogated about their study habits, learning experiences, learning sites, learning motivations and learning contents. Based on these youthful self-images, learning types will be developed and described. Then, in group discussions with young people, questionnaires are developed in order to quantify the learning types. Finally, this quantification is carried out using a standardized survey of young people who are on the second education (eg evening classes, AMS measures) and young people not completing any formation.

Based on these results and in collaboration with the target group (young people, trainers) follows the development of new learning formats and scenarios for the training and education of young people in continuation education.

For the processing of theoretical questions, for the discussion and review of research methods, for the reflection of the project's progress and finally for the qualification of the results, there will be carried out a scientific monitoring project throughout the course of the project.

Conclusively, in order to achieve the mainstreaming of the results, decision makers and opinion leaders will be informed of the project results within the framework of workshops .

 

Principal applicant

BFI Tirol


Project duration

2012-2014

 

Partner

ZeMiT - Zentrum für MigrantInnen in Tirol www.zemit.at/, Zentrum für Soziale Innovation www.zsi.at,

Institut für Erziehungswissenschaften der Universität Innsbruck www.uibk.ac.at/iezw

 

 

The "Perspektivenbildung" is funded by the European Social Fund

 

esf logo

 

 

Twelve Steps of GABEK-WinRelan

by Josef Zelger



1.How can we record the rich knowledge potential of employees or people involved and put it to work?
2.How can the many individual suggestions be networked?
3.How can we build meaningful results from the verbal data?
4.How do we obtain a meaningful overview of all the opinions, which frequently only refer to very specific situations and experiences?
5.How are evaluations and value judgements of those questioned re- gistered?
6.Can we form a network of causal assumptions using the answers to our open questions?
7.Which are the particularly important core variables?
8.How do we obtain goals and measures?
9.How can we estimate possible consequences and side effects of selected means?
10.How do we represent the results?
11.How can we settle conflicts with the help of GABEK?
12.How can formal and informal communication facilitate the realization of means in the organization?

 

Summary

 

Literature

 


Introduction

Knowledge and experience of members of an organization are an important potential. From their experience with daily routine in their working environment, people know about specific aspects of their individual working processes. Since every person within an organization has his/her own knowledge of and experience with specific details, isolated individual knowledge and experiences need to be integrated into a holistic picture of the whole system. In general, individual knowledge is integrated in dialogues between colleagues. However, the usual formal and informal com-municative processes in very large and complex organizations no longer guarantee/warrant coordinated cooperation based on integrated individual knowledge. To investigate the often implicit knowledge of many indivi-duals, we depend on methods designed for the organization, processing and representation of knowledge. The computer supported method GABEK (GAnzheitliche BEwältigung von Komplexität) (©Josef Zelger, Innsbruck 1991-2004) was developed for this purpose. Based on natural language processing of individual statements, GABEK allows for the transparent organization of knowledge. This yields the holistic representation of complex social situations from the perspective of those affected.
Consequently, it is possible to connect different kinds of knowledge from members of different structural levels of organizations, e.g. the detailed knowledge about working processes of employees and the expert know-ledge of decision-makers. Since any social organization is inseparable from the people who work and live in it, it seems especially important to take their knowledge, estimations and opinions into account. They know about specific strengths and weaknesses of working processes, they can suggest realisable improvements and they can estimate advantages and disadvantages of structural changes. The integration of the different points of view leads to effective organizational development in the sense of those affected: working processes, cooperation and services can be improved while simul-taneously facilitating the well-being of employees.
Colloquial statements from open interviews are the basis for a GABEK-analysis. Using the computer program WinRelan (Windows Relationen Analyse, © Josef Zelger, Innsbruck 1992-2004.) which was developed for GABEK-applications, the unstructured answers and texts are condensed into a transparent network of opinions, estimations, knowledge about causes and effects, values and emotional attitudes in form of „linguistic gestalten“, higher order „gestalten“, „gestalten-trees“, „causal networks“, „assessment profiles“, et cetera. Every step of the analysis can be recon-structed and reproduced intersubjectively. Evidence of the methodological validity and reliability is multi-faceted and cumulative across many studies.
With justifiable effort GABEK provides realizable results. Normal working processes remain undisturbed while conducting the analysis. Repeated application helps to evaluate the ongoing development of organi-zations from the involved persons’ points of view. On the side of those affected comprehensive information about ongoing processes leads to better understanding of the organization as a whole. It is known from repeated experience that members of an organization readily accept the results of a GABEK-analysis because they identify their own suggestions in the connection with those of others. Therefore, they are motivated to contribute to their realization.
The following advantages of a qualitative study by GABEK in contrast to a quantitative study need to be emphasized. Firstly, open questions leave enough space for the interviewees to say what they really think is impor-tant. Secondly, the qualitative analysis allows for transparent processing and interconnection of all answers which, thirdly, leads to a holistic repre-sentation of the variety of different statements. Fourthly, the results are for-mulated in the language of the interviewees which makes them easily acceptable for those affected. Fifthly, the results are represented in a hie-rarchical order with regard to their relevance for the interviewees. Finally, all results can be retrieved interactively and tested on the computer.
GABEK may be widely applied. In the following an overview over successful applications is presented: Evaluation of the school reform in South Tyrol (Italy); Quality management in a hospital (Italy); Performance tests in a waste disposal plant (Austria); Product development and evaluation in an automobile company (Germany); Conflict management in industrial organizations (South Africa); Social studies in urban districts (Mexico); Dream research: analysis of structures and contents of daydreams and dreams (Austria); Theory development: effects of anxiety on the acquisition of a second language (Austria); Evaluation of didactics in mathematics, psychology, philosophy, physical education, et cetera (Austria); Development of a „Leitbild“ for a university (South Africa); Organizational development in a university (Austria); Social anthropology: Identity of linguistic groups in South Tyrol (Italy); Ethical problems in medicine (Austria, Georgia, Holland, Ukraine); Customer-oriented market research (Austria).

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1.How can we record the rich knowledge potential of employees or people involved and put it to work?

The first answer is straightforward: we ask every individual employee about his/her personal views. In large institutions this can be done anonymously and in writing. In small firms we can achieve this through dialogues and depth interviews. Some open questions allow every employee to present suggestions s/he considers important, or to present criticism.




2.How can the many individual suggestions be networked?

First, a comprehensive index system covering all answers is introduced. This consists of a formal linguistic network which can be used like a map as a system of orientation for the whole landscape of opinions. The user explores the thematic connections as s/he would routes. S/he works interactively on the screen, reads those texts s/he is interested in, compares them and decides anew which paths to pursue in the opinion network, which evaluation aspects s/he is to choose, which information s/he should blank out or focus on et cetera.
The steps that are necessary for this purpose and further preparatory opera-tions are supported by the program WinRelan (© Josef Zelger, Innsbruck 1992-2000) developed by Josef Schönegger and Josef Zelger: The procedures can be learned in a four day training:
Textual input, structuring of sense units, coding in object language, coding in meta-language, creating a list of expressions, elimination of synonyms and homonyms, selection of content trends and weak signals, redundancy analysis, coherence analysis, cluster analysis, creating of linguistic Gestalts, hypergestalten, gestalten-trees, evaluation analysis, causal analysis, relevancy analysis, coding of colours, networkgraphics, simulation of dialogues et cetera.




3.How can we build meaningful results from the verbal data

First, the original answers are organized into meaningful and thematically coherent groups of similar statements. Three to nine statements dealing with a specific problem field or topic are summed up according to specific syntactic and semantic rules. The summaries are semantic implications from the different statements in the text group. We call these coherent text groups together with their summary linguistic gestalten. The statements in a text group a linguistic gestalt is based on have to have a related content, but must not be too similar to each other. Rather, they should have a novel-ty value compared with the other statements in the text group. Furthermore, the summaries must be applicable as orientational, explanatory or action patterns.




4.How do we obtain a meaningful overview of all the opinions, which frequently only refer to very specific situations and experiences?

The procedure of clustering and summarizing text groups into linguistic gestalten is repeated until no further coherent thematic groups can be orga-nized and built into linguistic gestalten. By the application of the same syntactic and semantic rules, thematic problem spheres ordered as linguistic gestalten are then synthesized into hypergestalten. These show important relations and knots between relevant problem fields and problem-centered goal clusters. Finally, hypergestalten are collected into higher order hypergestalten, again by applying the same rules. Consequently, the results of the analysis of the verbal data are hierarchically structured in different levels the sum of which we call the „gestalten-tree“: Each text on a higher level is grounded on several texts of the next lower level. The texts on the highest level are thus the most general, expressing more relevant results. By navigating through the data, we can substantiate every result through to the original answers on the lowest level, i.e. the original answers. The structure of gestalten-trees is self-similar in a formal and in a semantic sense: formal self-similarity is given as all the syntactic rules hold on all levels of the gestalten-tree. Semantic self-similarity holds for the reason that all concepts and the meaning given on the highest level are used also within more complex details on the lower ones.




5. How are evaluations and value judgements of those questioned registered?

After all the answers have been analyzed and coded, the intrinsic assessments, value judgements, opinions, wishes and points of criticism are listed as assessment profiles. We thus obtain those topics which appear most important and urgent to those affected at the time of the interview.




6.Can we form a network of causal assumptions using the answers to our open questions?

As experience has shown, answers to open questions not only contain opinions, descriptions and value judgements but also utterances concerning causes and effects. Causal statements frequently provide condensed experiences of the work processes of those questioned. If we collect all the causal statements in the form of a diagram, we obtain a very complex causal network. It is used to evaluate possible effects and side effects of core variables.




7.Which are the particularly important core variables?

If a topic or variable is found at the top of a gestalten-tree and if it is closely networked within the causal network and if the variable has a high position in the assessment profile, then this is a significant core variable. During problem solving attempts one will pay particular attention to these variables. All the core variables together are shown automatically in form of a relevancy list. They provide governing principles for the problem situation, which serve the integration of the various measures.
Core variables express basic values and primary goals of the questioned people. Depending on the type of question, these may also consist of other important qualities of the work process or the result (e.g. quality defects). In order to provide an overview of how interviewees understand basic values, primary goals, relevant means, et cetera, a synopsis of the groups of answers is generated explaining the core variables and their inter-connection. If required the corresponding original texts can be retrieved in the data base and read.
Commonly defined and accepted basic values and primary goals form the basis of a cognitive Leitbild or vision of an organization. But a Leitbild needs to be formulated in a way that facilitates team spirit among colleagues as well as motivation for individual members of the organization. Motivating, appealing content cannot be found on higher levels of the gestalten-tree. Higher levels contain consensual cognitive and rational contents. Motivating emotional contents and symbols are located on the lowest level, i.e. the level of original answers. The task is to represent basic values and primary goals through original answers and statements of those affected. Therefore we look for adequate texts in the verbal data base that express emotionally laden metaphors, symbols, moods, opinions, visions or other elements representing specific basic values and primary goals. It is these emotionally laden texts and statements that motivate people. This is why they function as effective material for appealing visions of organizations.




8. How do we obtain goals and measures?

It is not only problems, causal connections, wishes, basic values and aims that are mentioned in open questionnaires, but also intermediate goals and measures. These are arranged in such a way that their primary attribution to fundamental values and primary aims is expressed. Within the causal network we can select specific variables that are defined as goals. Then we choose variables influencing the selected goal directly or indirectly, depen-ding whether they are means or intermediate goals. On the computer every variable, be it a goal or a mean, can be selected individually. So we con-struct a network of means, intermediate goals, primary goals and basic values for the respective social system. By navigating through the data, we can eliminate variables that are neither effected by nor influencing other variables. Due to the complexity of a causal network in bigger samples the elimination of isolated and scattered variables becomes inevitable. In this manner, we obtain a graphical overview for every single goal in the data illustrating applicable means to realize the respective goal or at least to influence it positively.




9. How can we estimate possible consequences and side effects of selected means?

As only a few of the measures suggested can be realized, some will have to be selected. Thus the many individual suggestions are weighted. A core programme can be developed. Means that contribute to the realization of several goals should be taken into closer consideration. But they could also have many negative side effects. Therefore, we select a specific mean on the computer and graphically represent all expected consequences and side effects assumed by the questioned people. We continue this procedure extending the causal network around the selected mean until no more consequences can be found in the data. After testing all means in this way, we decide for those means that promise mostly positive effects and the least negative side effects. Thus, realizable means are reduced to a reasonable degree.




10. How do we represent the results?

Quality improvements within an institution are generally not to be obtained by one or a few measures implemented by the management of the insti-tution. Rather, motivated cooperation of many individuals is required. In order to secure the cooperation of employees or those affected, it is advisable to include employees, representatives of the interest groups et cetera in the decision process. By means of holistic and comprehensive in-formation of the interviewees a better understanding of the overall situ-ation can be conveyed. This facilitates the inclusion of personal attitudes, aims and wishes into the context of a greater whole. Thus compromises tend to be more feasible when the partners in conflict can understand and appreciate the position of their counterparts. To convey the results to an audience, the program WinRelan can be used to present the gestalten-tree, the assessment profile and the table of relevance, as well as the graphics of the causal network interactively. This makes it possible to follow the interests of the present people and to respond to individual questions by presenting specific details from both the results and the data base.
Apart from being informed about the results, all those involved must be made to understand that many small changes in all organizational units, departments, teams, professions, can work together synergistically. It is of advantage for the various interest groups when different modes of action are possible – in so far standardization is not required by force of circumstance. The integration of various measures is achieved through common points of focus, such as basic values and aims, on which they are oriented.




11. How can we settle conflicts with the help of GABEK?

In cases where conflicting parties are not willing to negotiate, the follow-ing procedure has proved a success: every member of the involved parties is asked about his/her view of the issue. The results of every single party are then presented to that respective party. Usually, this leads to agreement among the members of one party and makes them curious about the arguments of the opposing party. This makes it easier to arrange a meeting with the conflicting parties at which the common grounds in the arguments of all parties are presented. This is a sensible preparation for the presentation of opposing positions which highlights the conflict from the different perspectives and makes intelligible distinct arguments.
If for whatever reason a direct meeting of the conflicting parties is impossible, GABEK offers the possibility to simulate dialogues between the opponents. The computer simulation with WinRelan is based on the gestalten-trees of the opposing parties and can be carried out by single members of one party or even by persons not involved in the conflict, i.e. the organizer of the GABEK-project. The simulation can demonstrate possible compromises and point out expected fields of confrontation. Conflict solving strategies and realistic processes of development as suggested by the involved parties can be emphasized. During the interactive presentation it is always possible to consult the material from the opposing parties by making proposals or raising objections.
By the mediation of conflicting positions with GABEK, it is made possible to derive reasonable solutions for all involved parties. The results of GABEK-analyses often suggest holding back rather than jumping to conclusions and taking ill-considered actions. Conversely, goals and means can be selected on the basis of the GABEK-analysis that are oriented at mutual interests and facilitate medium- and long-term success for all involved parties.




12.How can formal and informal communication facilitate the realization of means in the organization?

Feedback of the results to all members of an organization stimulates new discussions. However, this is not sufficient for a creative realization that is adapted to the specific situation. Consequently, we need to focus on the following:
Initially, connected aspects of the causal network of manageable size, i.e. basic values, goals and means, are chosen by or assigned to all depart-ments, working units, teams and colleagues. Every department or team is responsible for the respective working processes related to the selected aspect of the causal network. Then, formal patterns of cooperation between different departments, teams and colleagues of the organization are defined that grant recursive, cyclically organized processes of cooperation. The aim of these cyclically organized cooperation structures is the integration of different experiences with and opinions about ongoing processes of development by selected means and the coordination of actions.
In the implementation of measures not merely short term consequences but also long term effects on the community are to be considered. In unclear situations it is frequently better to wait and do nothing rather than to act prematurely. If one does not obtain a positive result to the three subsequent considerations one should rather abstain from putting the measures into practice. The activities of a community, of an institution, or another social unit should be compatible with the values and aims of the next greater social system in which the social unit is embedded. Every activity of the community is to be examined as to where it can have a negative effect on the basic values and aims of the community. Finally, the activity of every community should interfere as little as possible with the individual values and personal aims of the members.
Therefore we try to realize both the values of the community and the values of the individual employee in a well-balanced way. Thus we begin with an open interview of the employees or those affected. This draws those activities to our attention which enable the achievement of a certain harmony between communal interest and individual needs.




Summary


Figure 1: Systems of Knowledge (and their Relevance for Coordination of Actions in Social Systems)


GABEK is a computer supported method for the transparent organization, processing and representation of knowledge. It is based on natural language processing and is designed for applied knowledge management within systems of knowledge. With systems of knowledge we mean both systems of acquired knowledge through experience in social organizations and systems of conceptual knowledge as well as systems for searching and presentation of knowledge. GABEK combines theses different aspects of knowledge systems (see figure 1).
GABEK proceeds from open questions posed to members of a community to capture individual experiences within specific social situations (1). Explicit knowledge of social systems is primarily expressed in form of con-versations and dialogues between members of a community. This know-ledge is very flexible and it is grounded on social experiences and implicit procedural knowledge. Answers to open questions and recorded conver-sations build the verbal data base for an analysis with GABEK.
To process, organize and systematize the disordered knowledge of many individuals, GABEK provides several methodical steps (2 to 6). Each of these steps contributes to a holistic integration and connection of the com-plex distributed, multi-layered knowledge of members of organizations or social systems.
The results of a GABEK-analysis are conceptual knowledge systems, like „everyday theories“, empirical generalizations, theoretical concepts, causal assumptions, values systems, et cetera, in form of gestalten-trees, assess-ment profiles and causal network graphics. Conceptual knowledge sy-stems, condensed from individual experience of members of organizations or communities, are the context within which the actual situation of the re-spective social system becomes transparent and comprehensible. To regu-late common actions within the social system, conceptual knowledge sy-stems are still too complex and need to be filtered.
GABEK allows for the systematic selection of goals and means as descri-bed in the steps seven to nine. Expected consequences and possible side effects are analyzed individually, but with regard to the context of the whole system. This leads to the selection of realizable goals and means that regulate individual actions in the context of the given social system.
GABEK as a system for search and presentation of knowledge offers a function for the interactive presentation of results. This facilitates the realization of learning organizations or social systems. Complex results of the conceptual knowledge system are transformed into serial units of knowledge that can be represented both individually and interconnected in the network of data. Members of an organization or a community can interactively navigate through the results on the computer. The steps ten to twelve explain the existing techniques of presentation of results and simulation of dialogues with GABEK. These function as powerful stimuli of new conversations motivating members of organizations and communities to bring about improvements and changes by themselves.
Altogether, these twelve steps of analysis can be understood as a sort of meta-conversation between the members of an investigated organization or community. Regular feedback of the results to those affected stimulates further arguments and the parallel development of the social system. This is a theoretical form of social and organizational learning (see the lines with arrows in figure 1). Besides this theoretical learning, there exists practical learning which is based on experiences of individual actions and social interactions (see the dotted lines in figure 1). Attuned to each other, both forms of learning promote communicative processes within social systems. GABEK aims at the improvement of formal and informal conversations and mutual understanding. Consequently, it supports those values of a community which are grounded in mutual respect, confidence, interest and readiness to help each other. Promoting these values increases individual motivation for coordinated actions within a given social system which again increases the contentment of those affected.

 

 

 

Literature

Josef Zelger & Martin Maier (Hrsg.): GABEK. Verarbeitung und Darstellung von Wissen, Innsbruck (Studienverlag) 1999

 

Renate Buber & Josef Zelger (Hrsg.): GABEK II. Zur Qualitativen Forschung. On Qualitative Research, Innsbruck (Studienverlag) 2000

 

Josef Zelger & Margit Raich & Paul Schober (Hrsg.): GABEK ///. Organisationen und ihre Wissensnetze. Organizations and their knowledge nets. (Studienverlag) 2008

 

 

 

images

Demand and development study for the nursing field in the district of Lienz

 

In the district of Lienz multiple system partners currently ensure the formal care and care of old people. In order to meet the challanges of  the future in demand and economics, a holistic approach and realignment is necessary.

 


 

The project "Demands and development study for the care sector in the district of Lienz" is the representation of the existing welfare system for elderly and dependent persons in the district and, based on that, includes the formulation of recommendations for the (further) development of nursing and care services.

 

The following topics are covered by the study:

  • Analysis of the existing resources in the district of Lienz
  • Strengths / weaknesses analysis of the existing social system for the elderly and infirm
  • Guidelines for an overall strategy for sustainable supply of nursing
  • Formulation of short-and long-term recommendations for action
  • Basis for decisions regarding construction of a nursing home (Nussdorf Debant)
  • Assessment labour demands and proposals for meeting the needs

 

 

Client

Association of Local District retirement homes Lienz

 

Project Duration

January to Juli 2012

 

Partner

Peter Gohm

 

 

GABEK® - WinRelan®

 

In many cases, in an organization the experience and knowledge of employees and customers are the biggest potential. Yet, one employee uses to see primarily individual aspects only useable in a holistic interconnectedness. This integration of experiences, knowledge and attitudes of several people is normally taking place in talks. If, however, the organization is large and their products are complex, usual formal and informal communication habits are no longer sufficient to ensure a coordinated cooperation. It comes then to the point where we can make use of methods of knowledge processing, knowledge organization and knowledge representation. For this, the computer-assisted qualitative GABEK was developed (Holistic Processing of Linguistic Complexity - © J. Zelger, Innsbruck 1991-1998). It allows for a holistic view of complex social situations, using the rich experience of the staff and other interested persons as a source of knowledge. The idea is to combine the experience and knowledge of personnel with the expertise of decision makers to a higher-order, coherent "big picture". There for it has to be explored what the people involved in the organization really think and feel about, where they set priorities and where they see realizable opportunities for improvement. If so all available sources of information have been exhausted, the organization will develop positively by linking the results in line with the persons concerned: The services can be improved and well-being in the organization can beadvanced.

 

For example, Colloquial expressions from an open survey can serve as source texts for a GABEK analysis. They are compressed using the PC program WinRelan J. Zelger, Innsbruck 1992-1998) to a transparent system of beliefs, interconnecting knowledge about causes and effects, beliefs and emotional attitudes in the form of "linguistic Gestalten", "Hyper Gestalten", "Gestalten trees," "causal networks", "assessment profiles". Hereby every step of the analysis reconstructable and intersubjectively verifiable. Methodological Studies have shown that the process meets the criteria to a high degree of reliability and validity.

 

GABEK supplies immediately actionable resultsat reasonable expense. The normal work flow remains undisturbed. With repeated application of the method, the development of enterprises, social institutions, etc. can be tracked from the perspective of employees and stakeholders. Providing comprehensive information of the respondents conveyes a better understanding of the overall situation.The employees usually accept the results because they partly due to their own proposals. Therefore, they are also motivated to endorse their active implementation.

 

GABEK projects differ from  quantitatively designedprojects a) not only through open interviews, in which any respondent can say what appears very important to him/ her. It also distinguishes itself b) by the qualitative evaluation and integration of all responses, c) through a holistic view of the complex diversity of opinions, d) through the formulation of the results in the language of the respondents who e) can be revised and queried computer-assisted interactively and f) by a hierarchical order of the results in terms of their relevance to the respondents.

 

The verbal data are completely analyzed in terms of the following process steps:

 

image001Adopting texts

Following transcription, word documents or text documents are imported into the Winrelan program.

 

image003Encoding

The texts are then encoded

 

image005Cluster analysis

These are automatically split into provisional text groups.

 

image007The Gestalten-tree

The text groups are clustered into meaningful and contradictionless problems and themes and are ordered hierarchically according to linguistic gestalts and
hypergestalts.

 

image009The causal network

The statements of the interviewees concerning assumed causes and effects are represented as a complex network.

 

image011The value profile

Value judgements, wishes and attitudes expressed in the answerrs are listed according to their frequencies.

 

image013The Relevancy analysis

From the gestalten tree, causal network and evaluation profile we can obtain the strategically relevant core variables for the project investigated.

 

image015Understanding complex situations

By navigating through the gestalt tree we can follow the argumentative links of the interviewees and obtain a deductively ordered overview.

 

image017Basic values and higher goals

Some of the significant core variables express the value system of the goup. They are basic values and higher aims, which are explicated - they serve the formulation of a model.

 

image019Means

Usually, interviewees’ propose realizable means to improve problem situations. Probable effects and side effects in relation to basic values and primary goals can be simulated.

 

image021Decision Support in the Selection of Means

Groups of individuals, professional groups, departments and organizations determine focal problem fields and select priority means for the realization of specific goals.

 

image023Comparison of Results

To compare opinions pro and contra, dialogues between groups of individuals are simulated to facilitate the understanding of others in their own language and to resolve conflicts.

 

 

This text has appeared in the original (German):

 

Zelger, Josef: Projektbericht Nr. 56 der Reihe: Philosophie und Verfahren kreativer Selbstorganisation, Innsbruck, Dezember 1998, Institut für Philosophie der Universität Innsbruck

 

Land Tirol

Evaluation of inpatient care for Tirol

 

The project "Evaluation of inpatient care for the land Tyrol" serves as a review and further development of the financial environment and the quality standards for inpatient care in Tyrol.

 

 


 

The operational project objectives are the three working groups: general economic conditions, care and support framework and future care system assign Tyrol.


Objectives of Working Group 1: general economic conditions

  • Developing estimations for costs of Tyrolean residential and nursing homes based on a catalog of services
  • Determining a cost-recovery tariff for the service catalog of the Tyrolean residential and nursing homes based on a newly developed cost center accounting for the years 2008 and 2009
  • effective, transparent and fair distribution of resources of the cost object

 

 

Objectives of Working Group 2: Care and support frame

  • care mandate and performance catalog for the Tyrolean residential and nursing homes
  • Definition and description of a "reasonable care"
  • Development of criteria of qualification for care and maintenance in Tyrolean residential and nursing homes

 

In addition to the Working Groups 1 and 2, sub-working groups were formed which were utilized for the substantive preparation of the working group meetings, but also for the professional discourse.

 

Objectives of Working Group 3: Future care system Tyrol

Based on an assessment of the current status, problem analysis and evaluation (SWOTAnalyse), the following points are selected as targets for the working group:

 

  • Principles for the long-term development and future models of care and care facilities, taking into account the financial feasibility
  • Guidelines for new alternative models for the care and maintenance as well as the focus on special care and nursing services and facilities in relation to a medical supply
  • Networking Strategies for inpatient, day-care and mobile care and nursing care services

 

At the end of the project period, an outcome document was written, which presented, prioritized and, following the basis points, discribed. the proposals for action. The vast majority of recommendations for action comes directly from the group work. Some aspects have also been introduced  by the facilitator.

 

Client

Land Tirol www.tirol.gv.at

 

Project duration

May 2010 – September 2011

 

 

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